Refunds and
cancellations.

The short version

Keepze cards are digital products. You can design and preview a card before you pay. If something goes wrong with your order, write to contact@keepze.com and we will make it right or refund you where this policy says we should.

Before you pay

Making, saving and previewing a card is free. You can leave checkout, edit your card or cancel an unpaid order at any time with no charge. A begun checkout stays pending until payment is confirmed or fails.

After you pay

Payment gives you the right to publish and share one card of the type you bought: a single card or a group card. Payment does not publish or email the card by itself; you choose when to send it.

Because a card is a digital product you can use immediately, purchases are generally non-refundable once the card has been published or sent, except as described below or where the law requires otherwise.

When we will refund

We will refund, or credit you for a replacement card at your choice, if:

• you were charged but the card could not be published because of a fault on our side;
• the card or its media was lost or corrupted by Keepze and we cannot restore it;
• you were charged more than once for the same order;
• a feature you bought was not provided as described on the pricing page.

How to ask for a refund

Email contact@keepze.com within 14 days of your purchase with the order reference shown in your account or confirmation email, and a short description of what happened. Please do not include card numbers, passwords or private card links.

We will reply by email. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Duplicate or incorrect charges

If you were charged twice for the same order or charged the wrong amount, tell us and we will correct it. We reconcile every refund request against our payment records.

Group cards

A group card order covers one group card. Contributions from other people are not separate purchases and are not refunded to contributors. If you close a group card, or the organizer deletes it, the order is not refunded unless one of the cases above applies.

Gifts and gift cards

Keepze does not currently sell, hold or collect gift cards or money for gifts. Any such feature would have its own terms.

Disputes with your bank

Please contact us first. We can usually resolve things faster than a bank dispute. We may suspend an account while a payment dispute is open.

Your legal rights

Nothing in this policy limits any right you have under consumer law where you live, including rights that cannot be waived. This policy also forms part of our terms of service.