My card won’t open

Use the complete link from the sender, including everything after the # if there is one. If it was cut off or the card is unavailable, ask the sender for the original link. You do not need a recipient account to open a shared card.

I want to add my words to a group card

Use the organizer’s signing link. The finished card’s reading link is different. If contributions have closed, contact the organizer; a reading link will not reopen signing.

I can’t find the email

Check your spam folder and ask the sender whether they used email delivery or shared a link. Paying for a card does not by itself send an email. Availability and the send status matter.

Where is the card I was making?

Return to the creator in the same browser and on the same device. An unfinished browser draft does not automatically appear on another device. Avoid clearing site data while it holds work you want to keep.

If you haven’t started one here, the creator opens a new card.

Where are the cards I kept?

Open My shelf. Newly purchased cards are kept and reopened on your signed-in account shelf and do not offer offline files. Supported older cards may also have a browser copy that stays on that device; signed-in saving connects a published card to your account. If a browser copy has disappeared, try the original link or a card file you previously saved.

How do I keep a card?

Newly purchased cards are kept and reopened on My shelf after you sign in; they do not offer offline files. Supported older cards may offer Save card under Card options for a separate card file. Online visuals may need a connection or prevent a complete offline save.

What does a card cost?

The pricing page compares single and group cards and checks current availability. Checkout shows your actual card type, amount and currency before payment.

I returned from payment. Is my card paid?

A return page alone is not payment confirmation. Check the order status in Keepze. If the result is uncertain, keep the order reference and contact us before starting another payment.

Has my card been sent?

Check the send or delivery status shown with your card. A saved draft, a published link, a confirmed payment and a delivered email are different steps. You can share a finished private link yourself when it is available.